Refund & Returns Policy – Pakistan Institute of Technical & Professional Education

Who we are

Our website address is: http://pitpepk.com.

1. Overview

At Pakistan Institute of Technical & Professional Education (PITEP), we strive to provide high-quality educational content and training programs.
Since our services involve digital courses and downloadable learning materials, refunds and returns are handled according to the guidelines mentioned below.

By enrolling in any course or purchasing learning material through our website, you agree to this Refund & Returns Policy.

2. Digital Course Refund Policy

Because our products are digital in nature and provide immediate access upon purchase, we generally do not offer refunds once the course has been accessed or downloaded.

However, refunds may be considered under the following conditions:

  • You were charged more than once for the same course.
  • The course was not accessible due to a verified technical error on our platform.
  • You accidentally purchased the wrong course and have not accessed any content yet.

If your case meets the above conditions, you must contact our support team within 7 days of purchase.

3. Refund Request Process

To request a refund:

  1. Email us at [your@email.com] with the subject line “Refund Request”.
  2. Include your full name, order ID, course name, and reason for refund.
  3. Our support team will review your request and respond within 3–5 business days.
  4. If approved, your refund will be issued to the original payment method within 7–10 business days.

4. Non-Refundable Cases

Refunds will not be issued in the following cases:

  • You have already accessed or completed a significant portion of the course.
  • You changed your mind after purchase.
  • You purchased during a special discount, promotion, or bundle offer.
  • You failed to meet the technical requirements (e.g., slow internet, device incompatibility).

5. Course Exchange Policy

In some cases, instead of a refund, you may be eligible for a course exchange (switching to another course of equal or lower value).
Please contact our support team to discuss exchange options.

6. Cancellation of Enrollment

If you have subscribed to a course plan or bundle, you may cancel future renewals anytime before the next billing date.
Cancellations do not apply retroactively, and no partial refunds will be issued for unused access time.

7. Technical Issues

If you face any technical issues preventing access to your purchased course, please contact our support team immediately.
We will make every effort to resolve the issue promptly before processing any refund request.

8. Contact Information

If you have questions about our Refund & Returns Policy, please contact us at:

📧 Email: studentsport@pitpepk.com
🌐 Website: https://pitpepk.com/
🏢 Pakistan Institute of Technical & Professional Education